Frequently Asked Questions
What is the HQD Glow 12K Prefilled Pod Kit?
The HQD Glow 12K Prefilled Pod Kit is a rechargeable vaping device designed to be used with compatible HQD Glow 12K refill packs. Unlike disposable vapes, the device is reused multiple times while flavours are supplied via replaceable refill packs. It is intended for adult users only and delivers an MTL (mouth-to-lung) vaping experience using nicotine salt e-liquid.
Does this product include refill packs?
The HQD Glow 12K Prefilled Pod Kit includes the device and starter components only. Refill packs are sold separately and are required for continued use once the initial e-liquid is finished. This separation allows users to reuse the device body and choose flavours independently, helping avoid unnecessary waste and confusion between kits and refills.
Which refill packs are compatible with the HQD Glow 12K?
Only official HQD Glow 12K refill packs are compatible with this device. Other HQD pods, cartridges, or third-party refill systems are not suitable and may result in poor performance or device malfunction. Always check that refill packs are clearly labelled for HQD Glow 12K compatibility before use.
How long does the HQD Glow 12K last?
The total lifespan is usage dependent and varies based on puff length, airflow settings, and selected power mode. The system is designed to deliver up to 12,000 puffs across compatible refill pack usage, but individual results will vary. Battery recharging is required during use, as this is not a disposable device.
What nicotine strength does the HQD Glow 12K use?
HQD Glow 12K refill packs contain 20mg/ml nicotine salt e-liquid. Nicotine salt formulations are commonly used in MTL devices because they provide a smoother inhale at higher nicotine strengths. This product is intended for adult nicotine users only.
Is the HQD Glow 12K suitable for beginners?
The HQD Glow 12K can be suitable for adult beginners who prefer a simple, inhale-activated MTL device with minimal setup. Features such as automatic activation, clear refill visibility, and adjustable airflow make it accessible, though nicotine strength should always be considered carefully by new users.
How do I switch between Eco Mode and Power Mode?
The HQD Glow 12K allows users to switch between Eco Mode and Power Mode directly on the device. Eco Mode prioritises battery efficiency and smoother output, while Power Mode increases vapour intensity. Refer to the user leaflet included with the device for exact button combinations and indicators.
Why does my device taste burnt?
A burnt taste may occur if the refill pack is empty, incorrectly installed, or used with very frequent, long draws. Ensure there is sufficient e-liquid visible, allow time between puffs, and confirm the refill pack is properly seated. Replace refill packs once flavour diminishes.
What should I do if there is no vapour?
If no vapour is produced, check that the battery is charged and the refill pack is correctly installed. Inspect the device contacts for condensation and wipe gently if needed. If the issue persists, try a new refill pack to rule out depletion.
Does the HQD Glow 12K leak?
The device is designed to reduce leaking under normal use, but minor condensation can occur with MTL systems. Regular cleaning of contacts and avoiding extreme temperature changes can help minimise this. Store the device upright when possible.
Can I travel with the HQD Glow 12K?
When travelling, always check airline and local regulations regarding vaping devices and e-liquids. Refillable systems should be carried in hand luggage where required, and refill packs should be sealed to prevent leakage due to pressure changes.
How do I know when a refill pack is empty?
The HQD Glow 12K features an e-liquid viewing window that allows users to visually monitor remaining liquid. Flavour reduction and reduced vapour output can also indicate that a refill pack is nearing the end of its usable life.
Is the HQD Glow 12K legal in the UK?
The HQD Glow 12K system is designed to be supplied in line with applicable UK regulations, including nicotine strength limits and pod capacity requirements where relevant. Always purchase from reputable UK retailers to ensure compliance.
Who is the HQD Glow 12K best suited for?
This device is best suited for adult MTL vapers, including former smokers seeking a controlled draw and nicotine salt compatibility. It may not be suitable for users looking for high-power direct-to-lung (DTL) vaping.
Can I use other e-liquids with this device?
No. The HQD Glow 12K is designed exclusively for use with HQD Glow 12K refill packs. It does not support manual refilling or third-party e-liquids, and attempting to do so may damage the device.
Related: Shop HQD Glow 12K refill packs · Browse HQD prefilled pod kits · View MTL pod kits
Troubleshooting & Care
Weak flavour: Check airflow settings and ensure the refill pack is correctly installed.
No vapour: Confirm the battery is charged and the pod is seated properly.
Condensation: Minor condensation can occur with MTL devices; wipe contacts regularly.
Delivery, Authenticity & Safety
All HQD Glow 12K products supplied are intended for adult use only (18+). Nicotine-containing products are supplied in line with applicable UK regulations where relevant. Refill packs are sealed for hygiene reasons and may not be eligible for return once opened.
Final Thoughts
The HQD Glow 12K Prefilled Pod Kit offers a reusable alternative to disposable vaping, combining extended puff capacity, flexible performance modes, and a wide flavour selection. Designed for adult MTL users, it balances convenience, control, and flavour variety in a single rechargeable system.
18+ only. This product contains nicotine which is an addictive substance.
