DELIVERY TERMS AND CONDITIONS
Please allow 5 working days for Royal Mail 24, 10 working days for Tracked 48 and 3 working days for DPD Next Working Day before contacting us for non-delivery. In the event of an order not received during this time period, please contact us at firstname.lastname@example.org stating your full name and order number and order number. For missing orders, we can make a claim with the courier. This can take up to 30 days to complete for domestic shipments, and up to 90 days to complete for international shipments. After this time period has passed, we can then refund or re-send the missing order. We regret that we cannot refund orders before the courier has completed their full investigation as the item may still arrive to you. Please note: orders received after 2pm may be processed on the next working day. We will always endeavour to despatch your order as soon as possible, however despatch date and time may vary depending on the destination country and courier service used. Please note: If you request for the courier to leave your order in a safe place or with a neighbour, you assume responsibility for the security of the requested location. If the parcel is lost after we have dispatched, it will become your liability not the liability of Vapourcore for the loss. If you have a query regarding the status of your order, please email us at email@example.com.
Due to the nature of our products, and to legally comply with legislation, we use 1account software to verify the ages of our customers. If for any reason the software fails to confirm your age, you may be asked to self-verify on the 1account website. You can use your UK driver’s license, UK content-unlocked mobile phone, electoral roll details, passport or credit card. Once you have been verified through this process and have set up an account with us, you will not be asked to verify your age again. If your verification fails, your order will not be despatched, and you will receive emails from 1account asking you to verify. If we do not hear from you within a week of your failed order, we will automatically refund and cancel your order.
STANDARD TERMS AND CONDITIONS
These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read: Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
SALE OR CLEARANCE ITEMS: Only regular priced items may be refunded/ returned, unfortunately sale items cannot be refunded or returned.
PRICE MATCH GUARANTEE TERMS AND CONDITIONS
Price Match Guarantee is only available for purchases made online. The Price Match Guarantee applies to identical products that are immediately available and accurately priced. The person responsible for making the purchase must make the claim. The product you are asking us to Price Match must be from a legitimate UK vape or e-cigarette website (not multi-purpose retailers like Amazon or eBay), available to buy online and must include any shipping charges, credit card fees etc. The price applicable to the product you are asking us to Price Match must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers, special offers, sale items or bulk-buy discounts. Vapourcore Online Limited must be able to obtain the same price without being a member or part of a loyalty scheme. The product you are asking to Price Match must be in pounds sterling. You must provide a screen shot, URL or other evidence of a lower price with a competitor that can be confirmed by our customer services team. If the price you have found abides by all of the above, simply email firstname.lastname@example.org. You must have an account with Vapourcore Online Limited to be eligible for our Price Match Guarantee and be awarded the discount. Price Match Guarantee does not apply to products we have already discounted in a multibuy promotion.