Vapourcore COVID-19 Announcement

*UPDATED 19th April 2020

We wanted to reassure all of our customers of the steps we are taking as a business to keep our staff and customers safe and healthy. We are determined to not let the current COVID-19 (coronavirus) pandemic affect the high standards of service we provide.

ONLINE

You can place your order online at www.vapourcore.com where we offer free standard UK delivery on all orders over £20.

Currently our website is in full operation although please understand that we are limited to our partner couriers ability to fulfil deliveries. Based on government notifications, unfortunately things ‘could’ change without notice and as this is a fluid and fast developing situation we will be guided by government protocols, which as you know, change on a daily basis. 

PLEASE BE AWARE THAT DUE TO THE ROYAL MAIL TEMPORARY DEPOT CHANGE OF HOURS, YOUR ORDER MAY TAKE LONGER TO ARRIVE THAN NORMAL - WE HAVE EXTENDED THE DELIVERY DAYS TO HELP MEET YOUR EXPECTATIONS.

STANDARD UK DELIVERY IS UP TO 5 WORKING DAYS AND TRACKED UP TO 4

* Our online orders are only despatched during the temporarily reduced working hours of 10am - 6pm Monday - Friday. To avoid additional delays, please make sure your delivery address is entered correctly, and add customercare@vapourcore.com to your email contact list to ensure that we can make contact should there be any issues with your order.

If your order is delayed, please contact us at customercare@vapourcore.com however we would advise you to check your order's tracking first as the page may show helpful information regarding delivery delays. You can find your tracking number on your order despatch confirmation email.

 

IN STORE

* All Vapourcore Stores are temporarily closed until further notice.

We continue to follow the latest NHS guidelines on the COVID-19 outbreak, and to follow NHS 111 Service instructions where necessary. Please do not hesitate to get in touch should you have any queries or concerns.

From all of us at Vapourcore, we thank you for your continued loyalty, support and understanding and wish for good health for you and your loved ones during this difficult time.

PLEASE NOTE THAT WHILST WE ARE DEALING WITH COVID 19 OUR WEBSITE REMAINS IN FULL OPERATION