Terms & Conditions
PRICE MATCH GUARANTEE TERMS AND CONDITIONS: The Price Match Guarantee applies to identical products that are immediately available and accurately priced. The person responsible for making the purchase must make the claim. The product you are asking us to Price Match must be from a legitimate UK vape or e-cigarette website (not multi-purpose retailers like Amazon or eBay), available to buy online and must include any shipping charges, credit card fees etc.
The price applicable to the product you are asking us to Price Match must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers, special offers, sale items or bulk-buy discounts. Vapourcore Retail Limited must be able to obtain the same price without being a member or part of a loyalty scheme. The product you are asking to Price Match must be in pounds sterling.
You must provide a screen shot, URL or other evidence of a lower price with a competitor that can be confirmed by our customer services team.
Price Match Guarantee is only available for purchases made online. If the price you have found abides by all of the above, simply email email@example.com. You must have an account with Vapourcore Retail limited to be eligible for our Price Match Guarantee and be awarded the discount and additional loyalty points.
CLOUDER VIP DISCOUNT TERMS: The discount code offered to Clouder customers cannot be used on the following products: Dotmod, JUUL and Pax brand items. Terms subject to change.
AGE VERIFICATION: Due to the nature of our products, and to legally comply with legislation, we use AgeChecked.Com software to verify the ages of our customers. If for any reason the software fails to confirm your age, you may be asked to self-verify on the AgeChecked.Com website. You can use your UK Drivers License, UK Content-Unlocked Mobile Phone, Electoral Roll details, Passport or Credit Card. We will contact you via email and/or phone should we require any of this information. AgeChecked do not store or use your personal data. Once you have been verified through this process and have set up an account with us, you will not be asked to verify your age again.
DELIVERY TERMS AND CONDITIONS:
Please allow 10 working days for standard or tracked delivery and 72 hours for next day before contacting us for non delivery. In the event of an order not received during this time period, please contact us at firstname.lastname@example.org stating your full name and order number. For missing orders, we can make a claim with the courier. This can take up to 30 days to complete for domestic shipments, and up to 90 days to complete for international shipments. After this time period has passed, we can then refund or re-send the missing order. We regret that we cannot refund orders before the courier has completed their full investigation as the item may still arrive to you. Vapourcore is not liable for any customs charges or fees charged to the buyer in other countries. Some items that we sell may be controlled under customs regulations in your country. We will ship most of our products to most countries, however, it may be that by receiving some of our products you are acting in conflict with your local laws. We are not responsible for any orders that are seized or delayed by customs in your country. All products we sell are legal to be shipped from the UK. We would strongly advise all Vapourcore customers to check the legality of purchasing our products into their country to avoid disappointment or delay. Vapourcore is not liable for the value of goods destroyed or delayed by customs regardless of reason. Orders delivered to some international countries must be signed for by an adult over 18. Please check your local laws before ordering.
Please note: orders received after 1pm may be processed on the next working day. We will always endeavour to despatch your order as soon as possible, however despatch date and time may vary depending on the destination country and courier service used. If you have a query regarding the status of your order, please email us at email@example.com.
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