FAQs

Q. Do you ship to countries outside of the UK?

A. Yes, we do – For the countries listed below you can use either a Debit/Credit Card or PayPal payment method to pay for your order:
UK, Austria, Belgium, Croatia, Cyprus, Bulgaria, Czech Republic, Estonia, France, Greece, Germany, Hungary, Iceland,
Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia and Spain.

To avoid fraud, non UK/EU Credit/ Debit Cards will not be accepted. If you are outside the UK/EU, ONLY use PayPal or your card will be declined.


 
Q. Where is my order?

A. All deliveries are experiencing delays during this COVID-19 period. Please allow an extra couple of days after your due delivery date before you chase us for your order. We will ship the day your order is placed, but after that we cannot speed up the delivery companies.

We currently use Royal Mail for all orders. Please visit this link TRACK MY PARCEL and use the tracking number supplied on your order despatch confirmation email for updates.


 
Q. Do you ship JUUL or IQOS to my country?

A. JUUL & IQOS branded products can only be shipped to UK addresses. Please don't ask as its not possible!


 
Q. Age verification: I have failed the age check.

A. If you fail age verification and do not hold a valid form of ID, we cannot accept your order. Please ensure you are Over 18 to avoid any issues.
 
If we have not answered your question above please email cs@vapourcore.com.

THANK YOU FOR YOUR PATIENCE DURING THIS TIME.