FAQs

Q. Do you ship to countries outside of the UK?

A. Yes, we do – For the countries listed below you can use either a Debit/Credit Card or PayPal payment method to pay for your order:
UK, Austria, Belgium, Croatia, Cyprus, Bulgaria, Czech Republic, Estonia, France, Greece, Germany, Hungary, Iceland,
Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia and Spain.

To avoid fraud, non UK/EU Credit/ Debit Cards will not be accepted. If you are outside the UK/EU, ONLY use PayPal or your card will be declined.


 
Q. Where is my order?

A. All deliveries are experiencing delays during this COVID-19 period. Please allow an extra couple of days after your due delivery date before you chase us for your order. We will ship the day your order is placed, but after that we cannot speed up the delivery companies.

We currently use Royal Mail for all orders. Please visit this link TRACK MY PARCEL and use the tracking number supplied on your order despatch confirmation email for updates.


 
Q. Do you ship JUUL to my country?

A. JUUL branded products can only be shipped to UK addresses. We will despatch all other products to any of the listed countries we ship to, with the exception of JUUL.


 
Q. Age verification: I have not been approved but you have taken my money

A. We are updating our systems over the coming weeks. if you fail age verification and cannot supply us with another form of ID we will refund you within 7 working days. Please ensure you are Over 18 to avoid any issues.
 
If we have not answered your question above please email customercare@vapourcore.com.

PLEASE NOTE THAT WHILST WE ARE DEALING WITH COVID 19 OUR WEBSITE REMAINS IN FULL OPERATION