Delivery & Shipping
Our warehouse is open 7 days a week. Orders packed on the weekend will be shipped on Monday.
Tracking your parcel
NOTE: Tracking details may not be updated for 24 hours after orders leave the warehouse
Please use your tracking number on your despatch email and visit:
ROYAL MAIL UK: Track my parcel
If your order is delayed by more than +3 days, please contact [email protected]. Please note, if you request that your courier leaves your order in a safe place or with a neighbour, you assume responsibility for the security of the requested location.
 UK |
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| Royal Mail Tracked 48 (2 - 3 working days) |
| Free / £3.50 £3.50 or FREE on all orders over £20 |
| Delivery Time: 2-3 WORKING days |
| Special Instructions: Orders can be tracked. Orders over £100 will be upgraded to DPD. |
| DPD 1-2 Working Days Tracked & Signed |
| FREE to £4.95 £4.95 for orders under £20, £4.50 for orders between £20 and £80 and FREE on orders over £80 |
| Delivery Time: Order before 12 noon for delivery within the next 2 working days - 90% of orders are delivered next day |
| Special Instructions: All orders can be tracked and will require a signature. Most orders will arrive next day. |
 EUROPE |
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From 1st January 2021 prices have been reduced to remove UK VAT (saving 20%). To save time and to guarantee a landed cost, you can choose to pay your customs duties and fees at the checkout. Please be aware that you will be liable for import duties payable in your own country should you chose not to do this. Please confirm any charges you may incur with your local customs office before you order from us. |
| UPS EU Delivery (4 - 6 working days) Austria |
| From £14.95 Your price will depend on the weight and destination country of your order - you can view your current delivery fee in the Shopping Basket |
| Delivery Time: Order before 2pm for same-day despatch. 4 to 6 working days. |
| Special Instructions: All orders can be tracked and will require a signature. Once an order has reached your country, UPS may hand it over to your local courier. |
Delivery Information, Tracking Your Parcel & Custom Charges
Once your order has been despatched and you have selected Tracked + Signed your order confirmation email will show your tracking number being used to deliver your parcel.
Please use the links at the top of this page to track your order.
* Please allow 10 working days for standard or tracked delivery and 72 hours for next day before contacting us for non delivery. For international orders, please wait 20 working days before contacting us for non delivery. In the event of an order not received during this time period, please contact us at [email protected] stating your full name and order number. For missing orders, we can make a claim with the courier.
This can take up to 30 days to complete for domestic shipments, and up to 90 days to complete for international shipments. After this time period has passed, we can then refund or re-send the missing order. We regret that we cannot refund orders before the courier has completed their full investigation as the item may still arrive to you.
Vapourcore is not liable for any customs charges or fees charged to the buyer in other countries outside the UK including all of the EU from 1st Jan 2021. Some items that we sell may be controlled under customs regulations in your country. It may be that by receiving some of our products you are acting in conflict with your local laws. We are not responsible for any orders that are seized or delayed by customs in your country. All products we sell are legal to be shipped from the UK. We would strongly advise all Vapourcore customers to check the legality of purchasing our products into their country to avoid disappointment or delay. Vapourcore is not liable for the value of goods destroyed or delayed by customs regardless of reason. Orders delivered to some international countries must be signed for by an adult over 18. Please check your local laws before ordering.
Please note: orders received after 12pm may be processed on the next working day. We will always endeavour to despatch your order as soon as possible, however despatch date and time may vary depending on the destination country and courier service used. If you have a query regarding the status of your order, please email us at [email protected]
Undelivered Orders
If your order arrives back to us for any reason, we will contact you as soon as possible. We will normally refund the full order or value to you, minus any shipping costs and a handling and packaging fee of £5.
If your order is returned to us more than once as undelivered, the order will be refunded minus all the handling fees and shipping costs incurred. We reserve the right to charge our handling fees associated to undelivered orders.
