COVID-19 UPDATE:

PLEASE BE AWARE THAT DUE TO THE ROYAL MAIL TEMPORARY DEPOT CHANGE OF HOURS (APRIL 6TH 2020), YOUR ORDER MAY TAKE SLIGHTLY LONGER TO ARRIVE THAN OUR STATED DELIVERY DATES.

Both Royal Mail in the UK and their shipping partners abroad are still scheduling deliveries as normal, however local service levels have been impacted. We are making every effort to ensure that all orders are despatched without delay.

* Our online orders are also now only despatched during the temporarily reduced working hours of 10am - 6pm Monday - Friday. To avoid any delays, please make sure your delivery address is entered correctly, and add customercare@vapourcore.com to your email contact list to ensure that we can reach should should there be any issues with your order.

* If your order is delayed, please contact us at customercare@vapourcore.com however we would advise you to check your order's tracking first as the page may show helpful information regarding delivery delays. You can find your tracking number on your order despatch confirmation email.

UK Delivery

STANDARD DELIVERY

FREE - £1.99

Delivery time 2-4 working days. 

Special Instructions: £1.99 or FREE on all orders over £10

ROYAL MAIL TRACKED + SIGNED 

£4.50

Delivery time 1-2 working days. 

Special Instructions: Requires a signature

EU Delivery*

TRACKED + SIGNED 

FROM £7

Delivery time  4-6 working days. 

Special Instructions: Requires a signature

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

WorldWide Delivery*

TRACKED + SIGNED 

FROM £8

Delivery time  6-8 working days. 

Special Instructions: Requires a signature

*We deliver to 95% of the World including Australia, Canada, USA and more. If you want to confirm your country please email us: support@vapourcore.com

April 2020 - As a result of reduced airline capacity for freight at this current time, there has been a temporary additional charge applied to worldwide shipping costs for parcels shipped to Japan. Please be assured that we will remove this extra charge as soon as we are able.

Delivery Information & Tracking Your Parcel

Once your order has been despatched you will receive a confirmation email which will show your tracking number if applicable and the courier service being used to deliver your order. Please follow the below links to track your order with the relevant courier:

Royal Mail - APC - Parcelforce - UPS - UKMail/DHL

* Please allow 10 working days for standard or tracked delivery and 72 hours for next day before contacting us for non delivery. For international orders, please wait 14 working days before contacting us for non delivery. In the event of an order not received during this time period, please contact us at customercare@vapourcore.com stating your full name and order number. For missing orders, we can make a claim with the courier. This can take up to 30 days to complete for domestic shipments, and up to 90 days to complete for international shipments. After this time period has passed, we can then refund or re-send the missing order. We regret that we cannot refund orders before the courier has completed their full investigation as the item may still arrive to you.

Vapourcore is not liable for any customs charges or fees charged to the buyer in other countries. Some items that we sell may be controlled under customs regulations in your country. We will ship most of our products to most countries, however, it may be that by receiving some of our products you are acting in conflict with your local laws. We are not responsible for any orders that are seized or delayed by customs in your country. All products we sell are legal to be shipped from the UK. We would strongly advise all Vapourcore customers to check the legality of purchasing our products into their country to avoid disappointment or delay. Vapourcore is not liable for the value of goods destroyed or delayed by customs regardless of reason. Orders delivered to some international countries must be signed for by an adult over 18. Please check your local laws before ordering.

Please note: orders received after 12pm may be processed on the next working day. We will always endeavour to despatch your order as soon as possible, however despatch date and time may vary depending on the destination country and courier service used. If you have a query regarding the status of your order, please email us at customercare@vapourcore.com. 

Undelivered Orders

If your order arrives back to us for what ever the reason, we will contact you as soo as possible. We will normally refund the full order or value to you, minus any shipping, handling and packaging fee which is £5. If you wish to have your order re-delivered, we will have to charge a re-shipping fee.

If your order is returned to us more than once as undelivered, the order will be refunded minus all the handling fees and shipping costs incurred. We reserve the right to charge our handling fees associated to undelivered orders.