Dear Vapourcore customer,
We hope this post finds you well.
We wanted to reach out to all of our customers to let you know about the steps we are taking to keep our staff and customers safe and healthy. We are determined to not let the current COVID-19 (coronavirus) pandemic affect the high standards of service we provide.
Our top priority throughout this outbreak, however long it may last, is the safety of our customers and staff. Throughout our retail stores and online despatch warehouse we are pleased to have always upheld the highest standards of hygiene and safety and further guidance has now been given in line with current NHS and World Health Organization guidelines. Hand sanitizer is available for staff and customer use in all of our retail branches. We have also currently stopped usage of our E-Liquid Flavour Bars in order to further protect our staff and customers. We have advised our staff to stay at least two metres away from other staff and customers.
As always, all of the products we sell are produced only by manufacturers who are licensed and regulated. We are experiencing some minor supply chain issues due to the outbreak, however we do expect this to clear within the coming weeks as factories where our goods are produced are returning to normal operation. We will endeavour to have any out of stock items back in stock as soon as possible.
We encourage all of our staff members to follow the latest NHS guidelines on the COVID-19 outbreak, and to follow NHS 111 Service instructions where necessary.
Our stores are temporarily closed but we will post updates on our website when we re-open.
You can still shop online on the www.vapourcore.com website, where we are currently offering free standard UK delivery on all orders over £20.
Should we be required to implement any further safety or precautionary measures we will let you know. Please do not hesitate to get in touch should you have any queries or concerns.
From all of us at Vapourcore, we thank you for your continued custom and wish for good health for you and your loved ones during this difficult time.
For product recommendations or any vaping related questions you can email us at [email protected] or find us on Twitter, Facebook or Instagram, or pop in to one of our London vape shops.